Your Auto-Trail Motorhome is offered with a two year manufacturer backed warranty for its' habitation compartment, (Terms and conditions apply), with the third year warranty (excluding water ingress and delamitation) provided by MB & G Insurance (please note certain exclusions apply). It is possible to extend this insurance backed warranty to years four and five.

In order to maintain your warranty you must have your vehicle serviced each year. We strongly recommend that this is carried out by an Auto-trail dealer or an NCC (National Caravan Council) approved workshop.

Your warranty policy stands with your supplying dealer and as such, you should always contact them first regarding any issues. If for any reason your dealer is not able to carry out the work, or you would rather take the vehicle to another workshop, you can do so but you will need to ensure that the dealer gets authorization from our Warranty Department.

Yes the warranty is transferrable. You need to send your details, including the build / chassis numbers along with the new owners’ details to the Auto-trail in Grimsby. Please note there is an administration fee.

Yes you can purchase parts from the factory direct. The parts department number is 01472 571003. You can also purchase a selection of parts / accessories on line, at http://www.autotrail-online.co.uk/

Unfortunately this is not possible. We have a national dealer network of Auto-trail dealers who are the official outlets for our products.

Whilst we have organised factory tours, it is not possible to co-ordinate these with the build of a specific vehicle. If you would like to attend a free factory tour, please call our main switchboard and they will book you on the next available tour.

The tyre pressures for the Fiat chassis are listed on the left hand side door pillar just below the door latch. For Alko twin axle vehicles, please refer to your Alko handbook.

Handbooks, brochures and price lists are available to download on this website. Here is a link to the page. http://www.auto-trail.co.uk/downloads.htm If the handbook you require is not listed, please contact our parts department, as they may have a hard copy that they can send you, their direct number is 01472 571003.

For 2011 Apache, Tracker and Frontier models this part number is 18 5240 00. For all other models we recommend the Fiamma Pro C bike rack. Please check before ordering these items through your dealer. Please ensure your bicycles do not exceed the carrying capacity of the bike rack.

Tow bars can be fitted to most Auto-trail vehicles. We would recommend that you seek professional advice from a specialist tow bar installer. You must adhere to the vehicles Gross Train Weight.

Yes, our larger Frontier vehicles are designed and pre wired to accept two leisure batteries. To install a second battery you need to purchase a leisure battery harness through our parts department. With the increased use of LED technology, the need for an additional battery is reduced. There are new regulations regarding the installation of leisure batteries in vehicles and therefore it is important that these are adhered to. Please consult your dealer if in doubt.

Yes this is possible and there should be plenty of room on the roof of most models. Vehicles fitted with the PSU 2007 or EC500 have a built in solar regulator. To connect the panel to this, you will need to purchase the correct lead. This is available from our electrical supplier. www.sargentltd.co.uk If your vehicle does not have a built in regulator you can still install a panel as long as you also install an appropriate regulator and fuses.

Please refer to our electrical suppliers’ website. www.sargentltd.co.uk Here you will find lots of useful information including a technical helpline.

Sargent Electrical offer a repair service for their control panels and charging systems. Please contact them direct and they will instruct you how to use this service.

Yes, please consult your dealer or an audio specialist who will know the correct procedure.

On 2008 - 2010 models you need to remove the coax in the RF output in the back of the Freeview box. This needs to be plugged into the second aerial output on the Status booster. You will need to use an adaptor in order to make the connection; these are available from most good electronics stockists. The 2011 models are wired directly from the Status booster so no modification is needed.

Air ride will not increase your payload, in fact it will reduce it, as the air bags have their own weight. It will give you the ability to alter the ride height of the rear of your vehicle. This can be a benefit when boarding ferries and will also help to stiffen the rear suspension helping to reduce body roll.

This is dependent on how you load your vehicle before a journey. We advise that you load your vehicle with the usual equipment you travel with, including passengers.

The vehicle should then be weighed at a reputable public weighbridge. Take this weight from the gross vehicle weight, to determine the amount you have left. Please remember that the weight of the rack needs to be taken into account and due to the overhang the scooter will add considerably more weight to the rear axle than its true weight.

All vehicles have a safety margin, however, to allow flexibility of use the load can be apportioned across the axles. It is important that the vehicle is never loaded beyond its’ GVW.

The GTW is dependent on a number of factors including drive train / braking capacity, type of chassis and length of rear chassis extension. The shorter the rear extension usually transpires into a higher GTW, as the lateral “g” forces that are transferred to the base chassis are reduced. Please refer to the Auto-trail brochure or this web site for the GTW applicable to your vehicle including the maximum trailer weight that can be towed.

The maximum occupancy capacity of the over cab bed is 75kg per person.

It is important that if you plan to store your vehicle for the winter, that you drain down all the fresh water. This can be achieved by opening the dump valve on the water heater, making sure that you also open all the taps in the kitchen and shower room to ensure complete evacuation of any water. Obviously, also dump any water that is stored in the fresh and waste water tanks. For vehicles with Webasto heating, please consult your owners’ manual.

MPG can vary greatly with the capacity of vehicle engine, style and type of driving, size and shape of vehicle, direction of wind and even ambient temperature. However, on the combined cycle, 25MPG +/- 10% should be achievable.

Unlike domestic double glazed windows that are vacuum sealed, Motorhome windows are not. As a result in certain climatic conditions condensation may appear between the Acrylic panes of the double glazed windows. This should dissipate after a period of time or as the ambient conditions change.

If you plan to store your vehicle for a period of time, please ensure that you leave your vehicles window blinds in the open position. After a period of time, it is possible for the window blind material to obtain a “memory” and this may affect the smooth operation of the unit.

It is possible to walk on the central area of the roof of your vehicle. Do not walk near the edge or near the front section which is not supported. Never walk on the roof in wet or windy conditions. It is advisable that all heavy items are stored low down on the vehicle rather than on the roof, as this will adversely affect the handling of your vehicle.

We can only correctly support our products through our dealers based in the UK. Your Fiat chassis will be covered through Fiat camper assist, however, for any components related to the conversion, please consult your selling dealer.

The vehicles battery can be charged when plugged into 220V on site, by selecting the vehicle battery on the control panel. Ensure that your charging unit is switched on and that once the desired vehicle battery level has been achieved, that you switch back to the leisure battery. Failing to do this may damage the engine battery as they are not designed to generate small amounts of power over long periods of time.

Carpets can be cleaned using mild soapy water or a good proprietary carpet cleaning fluid. Please do not use bleach based products, or other aggressive household cleaning products.

If galvanised items are stored in damp or wet conditions, where there is little or no air movement then the zinc will continue to react with the moisture that is present.  In so doing the zinc will produce excessive amounts of zinc hydroxide.  This is seen as a bulky white deposit on the surface  of the galvanising. The surface finish may also start to turn dull. The white powder can be washed off if desired. This does not affect the integrity of the chassis.